Work Order

A work order (see the following figure) is created when a dealer performs any kind of service, which can be part of a warranty claim or a paid service on the asset. The work order is used to document all repair-related information. Work Order Items can relate to replacement of certain parts of the asset. Compensation details for failures are included. Compensation can be claimed for parts replacement, labor charges, and sublet charges.

A supplier recovery claim is the claim for failed parts supplied by the supplier. The claim is based on the supplier warranty policy and made by the original equipment manufacturer to the supplier.

The following table lists the entities in this ERD and their corresponding tables.

Entity	Table
Account	S_ORG_EXT
Asset	S_ASSET, S_ASSET_EXLSN
Asset Warranty Coverage	S_ASSET_WRNTY
Business Unit	S_BU, S_WRK_ORDR_BU
Contact	S_CONTACT
Event Activity	S_EVT_ACT
Exclusion	S_EXCLUSION
Fault and Related Operation	S_FLT_LABOPER
Fault and Related Trouble	S_FLT_TRBL_REL, S_FAULT_CODE
Fault/Trouble Code	S_FAULT_CODE
Labor Operation Code	S_LAB_OPER_CODE
Order Item	S_ORDER_ITEM
Position	S_POSTN, S_WRKORDR_POSTN
Product	S_PROD_INT
Service Request	S_SRV_REQ
User	S_USER
Warranty Claim	S_WRNTY_CLAIM
Warranty Claim Item	S_WRNTY_CLM_IT
Work Order	S_WORK_ORDER
Work Order Attachment	S_WRKORDR_ATT
Work Order Item	S_WRK_ORDR_ITEM
Work Order Part	S_WRKORDER_PART