1. Developing and Deploying Siebel CRM
  2. Prerequisite Software

Prerequisite Software

Siebel CRM installs most of the software that it requires to run. However, depending on your operating system and database, you may need to install the following software before you install Siebel CRM. The minimum software requirements for installing Siebel CRM are as follows:

  • Operating System. A number of different operating systems support Siebel CRM, including various releases of Microsoft Windows and UNIX. Before beginning installation, confirm that your operating system is certified on the Certifications tab on My Oracle Support.

  • Enterprise Database. A number of different enterprise databases support Siebel CRM, including various releases of Oracle, Microsoft SQL Server, and IBM DB2. Before beginning installation, confirm that your enterprise database is certified on the Certifications tab on My Oracle Support. You must install the enterprise database software before you install Siebel CRM.
    Note: It is strongly recommended that you install the database platform on a separate server to that of your Siebel CRM installation.

  • Database Connectivity. The server on which you install Siebel CRM installation requires database connectivity software to interact with the enterprise database. For example, to interact with an Oracle database, you must install the Oracle 32-bit database client. To interact a Microsoft SQL Server instance, you must install the SQL Server Native Client on each server where you install Siebel CRM. Before installing, confirm that your database connectivity software is certified on the Certifications tab on My Oracle Support.

  • Java Development Kit. You must install the Java Development Kit (JDK) on at least one server to generate certificate requests and to install the resulting signed certificate on each server hosting any of the Siebel Enterprise Applications. JDK is freely available from the Oracle Technology Network. Before installing, confirm for specific supported versions on the Certifications tab on My Oracle Support. The 64-bit version of the JDK is required for Windows servers.
    Note: Other tools are available for generating certificate requests. Your organization may choose to use one of these alternate tools, which would eliminate the need for the JDK to be installed.
  • Java Runtime Environment. When you download Siebel CRM, the installation files are stored in a set of Java Archives (JAR) files. In order to create an image of the software during installation, you require a Java Runtime Environment (JRE). The JRE is freely available from http://www.java.com. Before installing, confirm for specific supported versions on the Certifications tab on My Oracle Support. Note that either the 32-bit or 64-bit version of the JRE is acceptable for Siebel CRM installation.
    Note: The JRE is only required on the machine where you generate the Siebel installation image.