Creating Contact Call Treatments and Associating a Response Template

Contact call treatments are available in Siebel Pharma Marketing and Siebel Pharma Campaigns only. Contact call treatments are executed through the Siebel Pharma sales application. Use the Contact Call treatment view to define specific product messages to be delivered as part of pharma call detailing. The contact call treatment view includes the following view tabs:

• More Info. This form contains fields that you use if the contact call treatment requires approvals from your marketing and legal departments. It also provides a unique identifier for the treatment in the treatment code field.

• Response Templates. Use this list to create potential responses to the product message created as part of the contact call treatment.

  For instructions on how to create response templates, see Associating a Response Template to a Contact Call Treatment.

• My Messaging Plan List. Displays messaging plans associated with the Contact Call treatment.

For more information on executing contact call treatments and for information on messaging plans, see Siebel Life Sciences Guide.