About Managing Partners’ Service Requests

Partners often encounter situations in which they need assistance from the brand owner because they have questions about the partnership, requests for marketing collateral, questions about commission payments, or other questions.

Your partners can use the Self-Service screen in the Siebel PRM Portal to log service requests, or if they have questions about the partnership, questions about using Siebel PRM software, or any other questions or needs that require personal service.

To reduce the number of service requests you receive, you can create a repository of FAQs, solutions, and SmartScripts to help partners solve their own problems without logging service requests. These are covered in Solutions and SmartScripts with Siebel PRM.

Note: Be sure to tell your partners to use the Self-Service screen of the Siebel PRM Portal to log their own service requests. The Service screen is used to log customer service requests.