Differences in Business Use Between Siebel PRM and Siebel Public Sector

Sharing Data with Partners discusses how to share transactional data and master data with your partners using Siebel PRM. Most of these methods of sharing data do not apply to the public sector.

Several chapters of this book describe possible scenarios that illustrate the ways the brand owner and partner company might work together using Siebel PRM, including:

• Managing Sales with Siebel PRM

• Managing Service Requests with Siebel PRM

• Managing Marketing Campaigns with Siebel PRM

• Managing Partner Commerce

The scenarios illustrate many possible uses of Siebel PRM. These scenarios generally do not apply to the public sector. The methods of sharing data and of working together that are most commonly used in the public sector are discussed in the following topics:

• Process of Referring Benefits Cases to Service Providers

• Agency Tasks

• Service Provider Tasks