Managing Service Requests with Siebel PRM

This chapter describes examples that illustrate different ways that you can use Siebel PRM to manage service requests. It includes the following topics:

• About Managing Service Requests with Siebel PRM

• About Managing Customer Service Requests with Siebel PRM

• Examples for Partner-Led Customer Service

• Examples for Collaborative Customer Service

• Examples of Field Service with Siebel PRM

• About Managing Partners’ Service Requests

• Solutions and SmartScripts with Siebel PRM