Saving to a Business Component
You can use the answers provided during a SmartScript session to update the existing records or create new records in any business component. You can specify the location to which Siebel SmartScript saves the answer data by completing the following fields in the More Info form of the Questions view in the Administration - SmartScript screen:
Save Business Object
Save Bus Comp
Save Field
Fields that are mapped from drop-down lists must use pick applets. You can set the SmartScripts to either update an existing record or create a new one. The key logic occurs when a question is found that has a value specified in the Save Bus Comp and Save Field fields. If an active record is already set in that business component, then Siebel SmartScript determines that this is the record that you want to update. If an active record is not yet set in that business component, then a new record is created and the answers are saved to that record. The record commit in both cases occurs when the Finish button is selected.
If a pick applet is not used, then the answer provided for the question that is mapped to that Save Field is saved to that field for the active record. If a pick applet is used, then it behaves the same way as if the pick applet is used in a standard Siebel view.