Setting Up a Save Field for a Multi-Value Field

If the save field for an answer already has a picklist or multi-value field associated with it in the business component definition, do not create new answers. However, you must specify the appropriate save field in the definition of your question.

For example, an employee wants to save a caller’s address in the Business Address business component of the Accounts business object. If the Business Address business component is not part of the Accounts business object, first add it, using Siebel Tools, to make it available. When setting up the question, enter Accounts in the Save Business Object field and Business Address (or any of the Address Multi Value Fields) in the Save Bus Comp field.

To set up a save field for a multi-value field

1. Use Siebel Tools to make sure that the business component with the multi-value field you want to use is listed as a business object component for the parent business object.

2. If the business component you want to use is not listed, add the multi-value field as a business object component to the business object to which you want to save the data.

3. Navigate to the Questions view of the Administration - SmartScript screen, and create a new record.

4. In the Save Business Object field, pick the parent business object from the picklist.

5. In the Save Bus Comp field, pick the business component with which the multi-value field is associated.

6. In the Save Field field, select the multi-value field that you want to save the data from the picklist.