Customizing Email Notifications for Siebel eSales

Siebel eSales sends an email notification to a user when the status of that user’s order is changed to Confirmed or Shipped. Notifications of other events are also sent—for example, when the orders of business-to-business customers are approved or rejected.

The tasks involved in customizing notifications for Siebel eSales are the following:

• Setting up communications driver profiles. See Setting Up Communications Driver Profiles.

• Modifying email workflows. See Modifying Email Workflows.

• Modifying email templates. See Modifying Email Templates.

For information on creating notifications, see Siebel CTI Administration Guide and Siebel Applications Administration Guide.