Defining Response Actions for Choice Group Events and Response Action Workflow Parameters

Use the following procedures to define RTD response actions for choice group events and to define response action workflow parameters.

To define RTD response actions for choice group events

1. Within the Siebel application, navigate to the Administration - Marketing screen, Response Management (RTD), and then the Response Actions view.

2. Scroll down to the RTD Response Actions screen, and select each choice group event for which you want to define an action.

3. For each choice group event, click New, and do the following:

   1. Enter Run Process in the Action Type field.

   2. Enter Workflow in the Action Code field.

   3. Select the name of the workflow from the Workflow Name drop-down list, such as Marketing Create Lead.

Use the following procedure to define response action workflow parameters. Note that there are two types of workflow parameters: Named Parameters and Workflow Parameters.

To define response action workflow parameters

1. Within the Siebel application, navigate to the Administration - Marketing screen, then the Response Management (RTD) view, select each action that you want to define, and click New to add new records.

2. Enter the parameter type in the Parameter Type field:

   1. Specify the value of the Named Parameter type using the following formatting:

      Note: When you define the Named Parameters type, the value defined in the corresponding business component field is retrieved and passed to the workflow as a parameter value.

      where:

      • Name is the name of the parameter as specified in the workflow

      • Value is BO Name.First Level BC|Second Level BC|Field Name

        For example:

        Contact.Contact|Id

        Contact.Contact|Campaign List Contact|Campaign Id

        Note: Up to two business component levels are supported. The business object, business component, and field names must match the values in Siebel Tools.
   2. Specify the value of the Workflow Parameter workflow parameter using the following formatting:
      Note: When you define the Workflow Parameters workflow parameter, the value defined with this parameter type will be passed to the workflow as it is.

      where:

      • Name is the name of the parameter as specified in the workflow

      • Value is the value of the parameter