Adding New Language Mappings in Siebel Call Center
To add a new language mapping in Siebel Call Center (for example, if translating Siebel Chat to a new language), complete the steps in the following procedure.
To add a new language mapping in Siebel Call Center
Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.
Click Menu and then New record to add a new language mapping.