Setting Up Siebel Chat for Languages Supported by Third-Party Chat Solutions

Siebel Chat currently supports all languages supported by Siebel applications. For a complete list of languages supported by Siebel applications, and information on certifications, see the Certifications tab on My Oracle Support.

The Chat Language Mapping view in Siebel Call Center is used to map third-party chat language IDs to standard Siebel Call Center language code values.

To set up Siebel Chat for languages supported by third-party chat solutions, map the correct third-party chat language ID to the appropriate Siebel Call Center language code, as described in the following procedure.

To set up default chat language mapping

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.

2. Map the correct third-party chat language ID to the appropriate Siebel Call Center language code.