Configuring the Accept Chat Command Data Parameters for AcceptChatGroup

The following procedure shows how to configure the accept chat command data parameters (AcceptChatCmdData) for AcceptChatGroup commands.

To configure the accept chat command data parameters for AcceptChatGroup

1. Navigate to the Administration - Communications screen, then the All Command Data view.

2. In the Command Data list, configure AcceptChatCmdData with the values shown in the following table.

   Name	Configuration	Comment
   AcceptChatCmdData	Select your communications configuration record.	Enter a comment, for example: Add for chat auto answer.

3. Click the Command Data Parameters tab, and configure the following records for AcceptChatCmdData with the values shown in the following table.

   Name	Value
   Param.AutoHold	FALSE
   Param.TrackingID	{InteractionId}

4. Navigate to the Administration - Communications screen, then the All Configurations view, select your communications configuration record from the Configurations list, and then do the following:

   1. Click the Commands tab, and configure the AcceptChatGroup command with the value shown in the following table.

      Name	Command Data Name
      AcceptChatGroup	AcceptChatCmdData

   2. Click the Parameters tab, and verify that the command data parameters have the Param.TrackingID that you configured earlier in this procedure.