Configuring the OnChatArrived Event Response

Use the following procedure to configure the OnChatArrived event response.

To configure the OnChatArrived event response

1. Navigate to the Administration - Communications screen, then the All Event Responses view.

2. In the Event Responses list, configure OnChatArrived with the values shown in the following table.

   Name	Configuration	Comment
   OnChatArrived	Select your communications configuration record.	Enter a comment, for example: Add for chat auto answer.

3. Click the Event Response Parameters tab, and configure the following records for OnChatArrived with the values shown in the following table.

   Name	Value
   ServiceMethod	Communications Client.TryAutoAnswer
   ServiceParam.Command	AcceptChatGroup
   ServiceParam.InteractioId	{InteractionId}