1. Chat Guide
  2. Configuring the ChatArrived Event Handler

Configuring the ChatArrived Event Handler

Use the following procedure to configure the ChatArrived event handler.

To configure the ChatArrived event handler

  1. Navigate to the Administration - Communications screen, then the All Event Handlers view.

  2. In the Event Handlers list, configure ChatArrived with the values shown in the following table.

    Name Configuration Event Response Device Event Order

    ChatArrived

    Select your communications configuration record.

    OnChatArrived

    InteractionMessage

    0

  3. Click the Event Handlers Parameters tab, and configure the following records for ChatArrived with the values shown in the following table.

    Name Value

    Filter.Channel

    Chat

    Filter.MsgType

    TYPE_NEW

    Filter.systemTransfer

    0

  4. Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.

  5. Select the ChatArrived record, and configure it as follows:

    1. In the Comments field, modify or enter a comment, for example, as follows: 

      Comments: Chat

    2. In the Event Response field, click the Look Up icon, and associate the OnChatArrived event response with the ChatArrived event handler.