Configuring the Enable AutoAnswer User Preference at the Agent Level

Use the following procedure to configure the Enable AutoAnswer user preference at the agent level in Siebel Call Center. The Enable AutoAnswer user preference setting determines whether to enable or disable chat auto answer when the AutoAnswer system parameter is set to User Preference. This task is a step in Process of Configuring Communications for Siebel Chat Auto Answer.

To configure the Enable Auto Answer user preference at the agent level

1. Select Tools, User Preferences, and then the Communications option.

2. Do one of the following:

   • Select the Enable AutoAnswer checkbox to enable chat auto answer at the agent level.

   • Deselect the Enable AutoAnswer checkbox to disable chat auto answer at the agent level.

     The Enable AutoAnswer user preference setting is relevant only if the AutoAnswer system parameter is set to User Preference. If AutoAnswer is not set to User Preference, then Enable AutoAnswer is ignored.

3. Click Save.