Process of Configuring Communications for Auto Answer

To configure communications for Siebel Chat auto answer in Siebel Call Center, complete the following tasks:

• Configuring the AutoAnswer System Parameter

• Configuring the Enable AutoAnswer User Preference at the Agent Level

• Configuring the ServiceParam.Work ID Event Log Parameter

• Configuring the Accept Chat Command Data Parameters for AcceptChatGroup

• Configuring the OnChatArrived Event Response

• Configuring the ChatArrived Event Handler

• Configuring the ChatTransferArrived Event Handler

This process is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.