Siebel Assignment Manager

Siebel Assignment Manager allows you to assign the most qualified person to a task. To do this, it matches candidates to assignment objects. To assign the most qualified candidate to each object, it applies assignment rules that you define.

You can specify how Siebel CRM uses Assignment Manager to evaluate a record. You can run Assignment Manager to process assignments interactively in real time, dynamically when the user does something that causes Siebel CRM to modify the database, or periodically in batches. For more information, see Siebel Assignment Manager Administration Guide.