Siebel SmartScript

Siebel SmartScript allows you to deploy an interactive guide in question and answer format in a web page that helps the user find information. The interactive guide asks the user to answer questions to refine a search. Depending on the answers, the guide pursues branching paths to locate the correct answer. You can use a single administrative user interface to define scripts, and then deploy these scripts to call center agents or to users through the web.

You can deploy a predefined SmartScript with little or no more configuration. You need only display the SmartScript view, and then Siebel CRM dynamically creates the remaining views, applets, and so on.

Siebel SmartScript can make applications be increasingly driven by data, which simplifies web configuration. For more information, see Siebel SmartScript Administration Guide.