1. Configuring Siebel Business Applications
  2. Siebel Telecommunications Dashboard

Siebel Telecommunications Dashboard

This topic provides information about the Siebel Telecommunications dashboard. This dashboard provides a 360-degree view of information about an account. This topic is part of About Sample Industry Dashboards.

For more information about Siebel Telecommunications, see Siebel Communications Guide.

Note: In addition to the configuration information in this topic, see also the topics about configuring each supported data visualization component in Configuring Data Visualization Components.

Navigating to the Siebel Telecommunications Dashboard

To navigate to the Siebel Telecommunications dashboard:

  1. Drill down on a customer account.

  2. Select Dashboard from the third-level menu.

or

  1. Select Customer Directory in the application-level menu.

  2. Query for the customer account and drill down on the account number.

Siebel Telecommunications Dashboard

The following image illustrates the Siebel Telecommunications dashboard. The following table lists the primary configurable components used to build the Siebel Telecommunications dashboard. All of the components listed are part of the Account business object. The key numbers in the following table correspond to callouts in the following image.

Siebel Telecommunications dashboard
Key Control Type Component Name Description Business Component

1

Form

Account Details

Account Name, Address, Contract.

Account

2

Navigation Link

Navigation Link

Contact, Quote, Billing Profile, New Service, Network, Fraud Alert, Promotion Groups.

Navigation Links Runtime

3

Timeline Applet

Account Timeline

Timeline view of sales orders, activities, and service requests.

Timeline VBC

4

Form

Invoice

Last open invoice details.

FS Invoice

5

List

Asset List

Installed asset hierarchy.

TOUI Dashboard Installed Asset

6

List

Order List

List of active orders.

Order Entry - Orders

7

Tile

Recommendation

Recommendations for an account.

UMF Passive Message Virtual BusComp

8

Chart

Broadband Usage

Chart representation of the broadband usage.

TOUI Dashboard Broadband Usage VBC

9

Chart

Voice Usage

Chart representation of the broadband usage.

TOUI Dashboard Voice Usage VBC

10

Timeline Activity Pop-up Applet invoked from + icon on Timeline.

Timeline New Activity Creation

Used to create a new Activity

Action Copy

Additional Configurable Components in the Siebel Telecommunications Dashboard

The following is the view configuration for the Siebel Telecommunications dashboard.

Name Value Comment

View Name

TOUI Dashboard UI View

Business Object

Account

View Template

TOUI Dashboard UI Alt Mobile View Template

View Presentation Mode

siebel/appletsliderviewpm.js

Manifest entry for View PM

View Physical Renderer

siebel/appletsliderviewpr.js List

Manifest entry for View PR

The following is the view user property configuration for the Siebel Telecommunications dashboard.

Name Value Comment

ClientPMUserProp

UISliderControl 1,UISliderControl 2, UISliderControl 3, UISliderControl 4

UISliderControl 2

ShowCart:showcart:icon:siebui-icon-controls:target:.siebui-db-section-3:oper:toggleClass:siebui-visible

For Order applet as icon in lower resolutions

UISliderControl 3

ShowTimeline:showtimeline:icon:siebui-icon-cart-alt:target:.siebui-db-telco .siebui-db-section-1 .siebui-db-subsection-3:oper:toggleClass:siebui-visible

For Time Line applet as icon in lower resolutions

UISliderControl 4

ShowBill:showbill:icon:siebui-icon-bill:target:.siebui-db-telco .siebui-db-section-2 .siebui-db-subsection-2 .siebui-db-subsection-2-col3:oper:toggleClass:siebui-visible

For Bill applet as icon in lower resolutions

Configuring Charts for the Siebel Telecommunications Dashboard

In order to add charts to the Siebel Telecommunications dashboard, perform the following steps:

  1. In the Siebel CRM application, navigate to the Administration - Configuration screen.

  2. Click Parameters in the tab drop-down.

  3. Click Advanced, then query for Siebel File System.

  4. Make a note of the current value for the Siebel File System parameter, such as C:\fs.

  5. Copy the following XML files to the Siebel File System location indicated by the parameter value:

    • BroadbandResponse.xml

    • VoiceResponse.xml

    Note: The contents of BroadbandResponse.xml and VoiceResponse.xml are described later this topic.

  6. Note the current account's Row Id.

  7. Modify BroadbandResponse.xml. Change the ServiceAccountId in both of the TOUIDashboardBroadbandUsageVBC records to the current account's Row Id.

  8. To display Broad Band Usage Chart for an additional account, add two more TOUIDashboardBroadbandUsageVBC records, then modify the ServiceAccountId field with another account's Row Id.

  9. Modify VoiceReponse.xml. Change the ServiceAccountId in both of the TOUIDashboardVoiceUsageVBC records to the current account's Row Id.

  10. To display Voice Usage Chart for an additional account, add two more TOUIDashboardVoiceUsageVBC records, then modify the ServiceAccountId field with another account's Row Id.

Note: This procedure is used to simulate or demonstrate how the charts framework sources data from external sources. Modify these steps as appropriate for your requirements and to get the charts from a location applicable to your environment.

BroadbandResponse.xml

The following is the default content of BroadbandResponse.xml:

<?xml version="1.0" encoding="UTF-8"?><SiebelMessage
 MessageId=""
 IntObjectName="TOUI Dashboard Broadband Response IO"
 MessageType="Integration Object"
 IntObjectFormat="Siebel Hierarchical"
><ListOfTOUIBroadbandResponseIO
><TOUIDashboardBroadbandUsageVBC
><Type
>Data Used</Type
><AccountName
>JS_TEST_1</AccountName
><AccountId
>88-1W5M4J</AccountId
><AmountDue
></AmountDue
><BillNumber
></BillNumber
><BillPOID
></BillPOID
><BillPayment
>36</BillPayment
><BillPeriod
></BillPeriod
><BillingProfileId
></BillingProfileId
><BillingProfileName
></BillingProfileName
><CurrencyCode
></CurrencyCode
><DueDate
></DueDate
><Value
>100</Value
><ServiceAccountId
>88-26CND</ServiceAccountId
></TOUIDashboardBroadbandUsageVBC
><TOUIDashboardBroadbandUsageVBC
><Type
>Left</Type
><AccountName
>JS_TEST_1</AccountName
><AccountId
>88-1W5M4J</AccountId
><AmountDue
></AmountDue
><BillNumber
></BillNumber
><BillPOID
></BillPOID
><BillPayment
></BillPayment
><BillPeriod
></BillPeriod
><BillingProfileId
></BillingProfileId
><BillingProfileName
></BillingProfileName
><CurrencyCode
></CurrencyCode
><DueDate
></DueDate
><Value
>80</Value
><ServiceAccountId
>88-26CND</ServiceAccountId
></TOUIDashboardBroadbandUsageVBC>
</ListOfTOUIBroadbandResponseIO
></SiebelMessage>

VoiceResponse.xml

The following is the default content of VoiceResponse.xml:

<?xml version="1.0" encoding="UTF-8"?><SiebelMessage
 MessageId=""
 IntObjectName="TOUI Dashboard Voice Response IO"
 MessageType="Integration Object"
 IntObjectFormat="Siebel Hierarchical"
><ListOfTOUIVoiceResponseIO
><TOUIDashboardVoiceUsageVBC
><Type
>Data Used</Type
><AccountName
>JS_TEST_1</AccountName
><AccountId
>88-1W5M4J</AccountId
><AmountDue
></AmountDue
><BillNumber
></BillNumber
><BillPOID
></BillPOID
><BillPayment
></BillPayment
><BillPeriod
></BillPeriod
><BillingProfileId
></BillingProfileId
><BillingProfileName
></BillingProfileName
><CurrencyCode
></CurrencyCode
><DueDate
></DueDate
><Value
>800</Value
><ServiceAccountId
>88-26CND</ServiceAccountId
></TOUIDashboardVoiceUsageVBC
><TOUIDashboardVoiceUsageVBC
><Type
>Left</Type
><AccountName
>JS_TEST_1</AccountName
><AccountId
>88-1W5M4J</AccountId
><AmountDue
></AmountDue
><BillNumber
></BillNumber
><BillPOID
></BillPOID
><BillPayment
>36</BillPayment
><BillPeriod
></BillPeriod
><BillingProfileId
></BillingProfileId
><BillingProfileName
></BillingProfileName
><CurrencyCode
></CurrencyCode
><DueDate
></DueDate
><Value
>2000</Value
><ServiceAccountId
>88-26CND</ServiceAccountId
></TOUIDashboardVoiceUsageVBC
></ListOfTOUIVoiceResponseIO
></SiebelMessage
>