Client-Based Batch Printing

When a user prints a document using client-based batch printing, the Siebel application launches Microsoft Word on the user’s client. It then retrieves the document from the Siebel File System and prints it to the default printer configured for the user’s desktop session.

For this feature to work correctly, the end user must configure the browser to enable the Siebel application to launch Microsoft Word by changing the following security option: Initialize and script ActiveX controls not marked safe. Change this option to either Enable or Prompt for the security zone containing the Siebel application URL. Typically, this zone is either the local intranet zone or the trusted zone. Users must verify that any other URL in this zone can be trusted with this security privilege.