• Title and Copyright Information
• Preface
• 1 What's New in This Release
  • What's New in This Release
• 2 Overview
  • About this Chapter
  • Overview of Deploying Siebel CRM Containers on Kubernetes
  • About Siebel Cloud Manager
  • About Siebel CRM Upgrade Factory
• 3 Deploying Siebel CRM on OCI using Siebel Cloud Manager
  • Deploying Siebel CRM on OCI using Siebel Cloud Manager
  • Overview of Deploying Siebel CRM on OCI
  • Requirements and Limitations
  • High Level Steps to Deploy Siebel Using SCM
  • Creating a Compartment
  • Git Repositories for Siebel CRM Deployment
  • Installing GitLab
  • Using Vault for Managing Secrets
    • Best Practices for Key Management
    • Key Points for Managing Secrets Using Secret Management Products
  • Downloading and Installing Siebel Cloud Manager
  • About URLs for Siebel CRM Deployments on OCI
  • Uploading Files to the SCM Container Using File Sync Utility
  • Mirroring Siebel Base Container Images
    • Mirroring Siebel CRM Base Images
    • Managing User Container Registry Credentials
  • Downloading and Running the Siebel Lift Utility
    • Downloading and Running the Siebel Lift Utility (Container Mode)
      • Downloading the Siebel Lift Utility (for Container Mode)
      • Running the Siebel Lift Utility in Silent Mode (for Container Mode)
      • Running the Siebel Lift Utility in Interactive Mode (for Container Mode)
    • Downloading and Running the Siebel Lift Utility (Non-Container Mode)
      • Downloading the Siebel Lift Utility (for Non-Container Mode)
      • Installing and Configuring Python (for Non-Container Mode)
      • Running the Siebel Lift Utility in Silent Mode (for Non-Container Mode)
      • Running the Siebel Lift Utility in Interactive Mode (for Non-Container Mode)
    • Lifting a Siebel CRM Environment Running on Siebel CRM Compliant Operating System
    • Troubleshooting Siebel Lift Utility Execution
  • Reducing the Ingress Range for Siebel Cloud Manager
  • Using Advanced Network Configuration
  • Customizing Configurations Prior to Greenfield Deployment
    • Creating the Configuration and Obtaining the Configuration ID
    • Customizing the Configuration
  • Deploying Siebel CRM on OCI
    • Overview of Siebel CRM Deployment Steps using Siebel Cloud Manager
    • Notes on Authorization Information
    • Notes on BYO-VCN (Virtual Cloud Network)
    • Notes on BYO-FSS (File System Service)
    • Notes on BYO Kubernetes
      • Notes on OKE (Oracle Container Engine for Kubernetes)
      • Notes on OCNE (Oracle Cloud Native Environment)
      • Notes on Other Kubernetes Cluster
    • Notes on BYOD (Bring Your Own Database)
    • Checklist for Creating a BYOR Deployment
    • Connectivity Information
    • Using Security Adapters for Siebel CRM
    • Terminating SSL/TLS at the Load Balancer (FrontEnd SSL) using SCM
    • Auto-enablement of Siebel Migration Application
    • Parameters in Payload Content
    • Executing the Payload to Deploy Siebel CRM
    • Example Payload to Deploy Siebel CRM
  • Additional Administrative Tasks in Siebel Cloud Manager
    • Resetting the Administrative Password
    • Changing the Log Level
    • Checking the Status of a Requested Environment
    • Checking the Status of a Requested Configuration
    • Resubmitting the Environment Creation Workflow
    • Updating Parameters During Rerun of Environment or Configuration APIs
  • Troubleshooting a Siebel Cloud Manager Instance or Requested Environment
    • Troubleshooting a Siebel Cloud Manager Instance
    • Examining Your Deployment
    • Reviewing the PostInstallDBSetup Execution Status
    • Troubleshooting Oracle Resource Manager Stack Apply Job Failure
    • Troubleshooting Proxy Server Settings Propagation Failure
    • Troubleshooting Handshake Failed Server State in Siebel Management Console
    • Troubleshooting Issues Related to Siebel Migration Application in an SCM Deployed Siebel CRM Environment
    • Troubleshooting Issues Related to Siebel CRM Observability – Monitoring Solution
    • Troubleshooting Issues Related to Siebel CRM Observability – Log Analytics Solution
  • Managing Custom Keystore
  • Updating Siebel Cloud Manager with a New Container Image
  • Removing a Siebel CRM Deployment on OCI
  • Making Incremental Changes to Your Siebel CRM Deployment on OCI
    • Making Incremental Changes
    • How Incremental Changes Are Processed
    • Templates for Different Runtime Entities
    • Use Cases for Making Incremental Changes
      • Use Cases for Setting Parameters
      • Use Cases for Creating or Removing Custom Entities
      • Use Cases for Enabling Component Groups or Components
      • Use Cases for Changing Log Level While Running PostInstallDB Setup
      • Use Cases for Adding Profiles, Deployments, or Adding Resources to Individual Siebel Servers
      • Use Cases for Adding Web Artifacts and Other Siebel Artifact Files
      • Use Cases for Updating Certificates for SISNAPI with TLS
      • Use Cases for Updating Keystore File as Part of Incremental Changes
  • Installing Siebel Monthly Update in a Siebel CRM on OKE Environment Deployed by SCM
  • Enabling TLS 1.3 Support in Environments Prior to 23.11
  • Rotating Secrets
    • Updating Registry Access Token
    • Updating OCI Configuration in the OCI Configuration File
    • Updating Git Access Token
    • Updating Git CA Certificate
  • Assigning Pods to Nodes - Implementing Affinity and Anti-affinity on OKE using Siebel Cloud Manager
  • Cleaning up the Siebel File System
• 4 Deploying Siebel CRM on a Kubernetes Cluster using Siebel Installer
  • About this Chapter
  • Overview
  • Moving Existing Siebel CRM on VM to a Kubernetes Orchestrated Deployment
  • Moving Existing Siebel CRM on VM to an OC3 Kubernetes Cluster
  • High Level Steps for Deploying Siebel CRM on a Kubernetes Cluster
  • Prerequisites for Deploying Siebel CRM on a Kubernetes Cluster
  • Downloading and Running Siebel Installer for SCM
  • Installing SCM using Helm
  • Migrating (Lift-And-Shift) Existing Siebel CRM Deployments
  • Deploying Siebel CRM using SCM
  • Updating SCM Configuration using Helm
  • Reinstalling SCM using Helm
  • Upgrading SCM using Helm
  • Uninstalling SCM using Helm
  • Troubleshooting Siebel CRM Deployment
• 5 Monitoring Siebel CRM Deployments
  • Monitoring Siebel CRM Deployments
  • Metrics Information Categories
  • Siebel CRM Monitoring Architecture
  • Key Software Components for Monitoring
  • Visualization Components for Monitoring
  • Configuring the Siebel CRM Observability – Monitoring Solution
    • Enabling the Solution
    • Disabling OCI Monitoring for Siebel CRM
    • Few Parameters for Prometheus Configuration for Siebel CRM Monitoring
    • Alert Notifications
    • Custom Siebel CRM Metrics
    • Additional Node Exporter Metrics
  • Dashboards for Siebel CRM Monitoring
• 6 Log Analytics in Siebel CRM Deployments
  • Log Analytics in Siebel CRM Deployments
  • Log Analytics Tooling Options
  • Solution Architecture and Components
  • Log Collection and Aggregation
  • Sample Dashboards
  • Pre-requisites for Enabling OCI Logging Analytics
  • Enabling Log Analytics in Siebel CRM Observability
  • Disabling Log Analytics in Siebel CRM
  • Accessing Log Analytics URLs
  • Oracle OpenSearch Usage in Siebel CRM Observability – Log Analytics
  • OCI Logging Analytics Configurations of Importance
  • OCI Logging Analytics Usage in Siebel CRM Observability – Log Analytics
  • Extending Siebel CRM Observability – Log Analytics