Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What's New in Transports and Interfaces: Siebel Enterprise Application Integration Guide, Siebel CRM 23.9 Update
• What's New in Transports and Interfaces: Siebel Enterprise Application Integration Guide, Siebel CRM 23.3 Update
• What’s New in Transports and Interfaces: Siebel Enterprise Application Integration Guide, Siebel CRM 22.4 Update
• What’s New in Transports and Interfaces: Siebel Enterprise Application Integration Guide, Siebel CRM 21.4 Update
• What’s New in Transports and Interfaces: Siebel Enterprise Application Integration Guide, Siebel CRM 21.2 Update

2 EAI Transports and Interfaces Overview

• EAI Transports and Interfaces Overview
• Automatic Loading of Repository Changes
• About EAI Transports
• About EAI Transport Methods
  • Outbound Methods for a Transport Business Service
  • Inbound Methods for a Transport Business Service
• Using Named Subsystems for Transport Parameters
  • Rules of Precedence for Parameter Specification
  • Common EAI Transport Parameters
• About Object Interfaces and EAI
• Database-Level Interfacing

3 EAI MQSeries Server Transport

• EAI MQSeries Server Transport
• About the EAI MQSeries Server Transport Business Service
  • About the MQPMO_SYNCPOINT Option
  • EAI MQSeries Server Transport Parameters
  • Exposing MQMD Headers as Properties
  • EAI MQSeries Server Transport Named Subsystem
• Using the SendReceive Method with MQSeries
• Dispatch Error Handling for the EAI MQSeries Server Transport
• Increasing the Maximum Message Length on IBM WebSphere MQ
• Using the EAI MQSeries Server Transport on AIX
  • Fixing a Shared Memory Segment Conflict on AIX
  • Configuring AIX to Run the Siebel Server with Less Memory
• About EAI MQSeries Transport Re-Entrance
• About Message ID Tracking for an Inbound Message
• Invoking a Workflow Using MQSeries Server Receiver
  • Command to Create an EAI Transport Data Handling Subsystem
  • Command to Create an EAI Transport Connection Subsystem
  • Command to Start an MQSeries Server Receiver

4 EAI MSMQ Transport

• EAI MSMQ Transport
• About Microsoft Message Queuing (MSMQ)
  • About the EAI MSMQ Transport
  • Methods for Sending and Receiving Messages
    • Messages from a Siebel Application to an External System
    • Messages to a Siebel Application from an External System
  • EAI MSMQ Transport Named Subsystems
• Configuring the EAI MSMQ Transport Servers
  • MSMQ Primary Enterprise Controller
  • Regional Enterprise Server and MSMQ Client
• Configuring EAI MSMQ Transport for Various Send and Receive Scenarios
  • EAI MSMQ Transport Prerequisites
  • EAI MSMQ Transport Parameters
  • About Defining Integration Objects
  • Sending Outbound Messages with EAI MSMQ Transport
    • Sending Messages with EAI MSMQ Transport
    • Sending and Receiving Messages with EAI MSMQ Transport
  • Receiving Inbound Messages with MSMQ Receiver
    • Receiving and Dispatching MSMQ Messages with MSMQ Receiver
    • Receiving, Dispatching, and Sending MSMQ Messages with MSMQ Receiver

5 EAI Java Business Service

• EAI Java Business Service
• About the EAI Java Business Service
• Requirements for Implementing a Java Business Service
  • Creating a 64-bit Java Subsystem by Using the Siebel Server Manager
  • Creating a 64-bit Java Subsystem by Using the Siebel Web Client
  • About Platform-Specific Configurations for the JVM
  • Configuring the Timeout for 64-bit Java Business Service Calls
• Creating a Java Business Service
  • Defining a Business Service in Java
  • About Implementing a Business Service in Java
  • About Exception Handling for the Java Business Service
• Example of a Java Business Service
• About the Lifecycle of a 64-bit Java Business Service
• Restrictions for Implementing a Java Business Service
• Troubleshooting the Java Business Service

6 EAI JMS Transport

• EAI JMS Transport
• About the EAI JMS Transport Business Service
• About Synchronous and Asynchronous Invocation
• About the JMS Publish-and-Subscribe Model
• About Operations (Methods) of the EAI JMS Transport
• Features Not Supported for Use with the Siebel JMS Transport
• About JMS Message Types
• About Sending and Receiving XML
• About Multistep Operations Within a JMS Session
• About Undeliverable Messages in JMS Transport
• Detailed Input and Output Specifications for the EAI JMS Transport
  • JMS Headers and Properties
  • Input Arguments Used by the Dispatch Step
    • Input Argument Values
  • About the Output of the JMS Transport
• Configuring the EAI JMS Transport
  • About the JMSSubsys Named Subsystem
  • About the JavaContainerSubsys Named Subsystem
  • About the JMS Receiver
    • About Multithreading in the JMS Receiver Component
    • About Configuring the JMS Receiver
  • About Reconnecting to the External JMS Queue
  • Creating a JMS Subsystem by Using the Siebel Web Client
  • Tuning the EAI JMS Transport
• Sending and Receiving JMS Messages
• Receiving, Dispatching, and Sending JMS Messages
• Sending and Receiving Custom JMS Properties
  • Receiving Custom Properties in Inbound Messages
  • Sending Custom Properties in Outbound Messages
• Enabling Authentication and Authorization for the EAI JMS Transport
  • About JMS Credential Specification
  • Configuring Credentials in JNDI
  • Configuring Credentials in JMS
    • JMS Password Encryption
  • Configuring Against Oracle WebLogic Server
  • Configuring Against TIBCO Enterprise Message Service
  • Configuring Against IBM WebSphere MQ
  • About Security Configuration on the JMS Server
• Troubleshooting for the JMS Transport
• About Logging for the JMS Transport
• About Caching for the JMS Transport

7 EAI HTTP Transport

• EAI HTTP Transport
• About the EAI HTTP Transport
  • System Requirements for Using the EAI HTTP Transport
  • Selecting the Appropriate Business Service for HTTP
• Using POST and GET
• EAI HTTP Transport Named Subsystems
• EAI HTTP Transport Method Arguments
• Sending a Message Using the EAI HTTP Transport
• Using the EAI HTTP Transport for Inbound Integration
  • Preparing to Use the EAI HTTP Transport for Inbound Integration
  • Specifying HTTP Parameters for Inbound Integration
  • Using the EAI HTTP Transport in Session Mode
    • Example Requests for the HTTP Protocol in Session Mode
  • Using the EAI HTTP Transport in Sessionless Mode
    • Example Request for the HTTP Protocol in Sessionless Mode
• Process of Using the EAI HTTP Transport for Inbound Messages
  • Setting Up the Business Service
  • Creating the Workflow to Receive Messages
• Handling EAI HTTP Transport Business Service Errors
• Processing and Sending Outbound XML Documents
  • Specifying Parameters as Business Service User Properties
  • Specifying Parameters as Subsystem Parameters
  • About Parameters as Run-Time Properties
  • About Parameters in Parameter Templates
• Sending and Receiving Messages with the EAI HTTP Transport
• Examples Using HTTP Request
  • Controlling Login Sessions with Session Mode
  • Sending Requests in Sessionless Mode
  • Accessing a URL Protected by Basic Authentication
  • Providing Client Certificate Information for TLS Mutual Authentication
• Creating Custom Headers for the EAI HTTP Transport Service
• About Sending and Receiving Messages Through HTTP
• About Transport Headers and HTTP Response Headers
  • Features of Transport Headers

8 Integrating Siebel CRM with Java Applications

• Integrating Siebel CRM with Java Applications
• About Siebel CRM and Java Applications
  • About the JDB Business Object API
  • Example of the Business Object and Business Component Interface
• About the JDB Business Service API
• About the Siebel Code Generator
  • Invoking the Siebel Code Generator
  • Code Generated for a Business Service
  • About Methods of Java Classes Generated for a Business Service
    • Methods for Java class com.siebel.service.jdb.GenericServiceBusServAdapter
    • Methods for Java class com.siebel.service.jdb.GenericMethodInput
    • Methods for Java class com.siebel.service.jdb.GenericMethodOutput Methods
  • About the Code Generated for an Integration Object
    • Methods of Java Classes Generated for an Integration Object
    • Methods of Java Classes Generated for an Integration Object Component
• About Running the Java Data Bean
  • Connect String and Credentials for the SiebelDataBean
  • Connection Parameters for the SiebelDataBean
  • Examples Using Generated Code for Integration Objects
    • Siebel Account Business Service Example
    • EAI Siebel Adapter Business Service Example
• About the Siebel Resource Adapter
  • Using the Resource Adapter
  • About the Connect String and Credentials for the Java Connector
    • Managed Code Sample Using the Siebel Resource Adapter
    • Nonmanaged Code Sample Using the Siebel Resource Adapter
  • About JCA Logging
    • Mapping a JCA Thread to a Siebel Server Task and Log File

9 EAI DLL and EAI File Transports

• EAI DLL and EAI File Transports
• About the EAI DLL Transport
  • EAI DLL Transport Methods
  • EAI DLL Transport Parameters
    • Calling a Function in an External DLL
  • Creating a DLL to Call a Function in an External DLL
• About the EAI File Transport
  • EAI File Transport Methods
  • Using the EAI File Transport Methods
  • Generating Unique Filenames
  • EAI File Transport Parameters
  • Enabling Write Access for the EAI File Transport
    • Configuring the EAIFileTransportFolders Parameter at the Enterprise Level
    • Configuring the EAIFileTransportFolders Parameter at the Server Level
    • Configuring the EAIFileTransportFolders Parameter in the Application Configuration File
  • EAI File Transport Named Subsystem
    • Receiving a Message and Writing It to a File

10 Transcode Service Business Service

• Transcode Service Business Service
• About the Transcode Service Business Service
• Transcode Service Business Service Methods
  • Convert Method
  • Validate Method
• Transcode Service Business Service Examples
  • Using the Validate Method
    • XML Hierarchy Example
    • Siebel Message Example
  • Using the Convert Method