Administering Zip Codes

ZIP codes are mapped to Service Regions in Siebel CRM. Siebel Service Region can have multiple zip codes.

To add a zip code

1. Go to Administration - Service Region

2. Query for service region name

3. Drill down on service region and go to Zip code Tab.

4. Add/delete zip codes here.

   Note: Any addition of deletion will call async flow to update zip codes to Oracle Field Service.

Once basic information is updated in the bucket, the integration will migrate the zip code from the Siebel service region to Oracle Field Service. While migrating a new service region, the integration will check if there is already a work zone available with the same name in Oracle Field Service.

If there is a work zone available, then that work zone will be updated for the bucket. If this is a new work zone, then the integration will create a new work zone in Oracle Field Service. The zip codes will be mapped as the work zone key in Oracle Field Service.

Note: There is no sync status or flag currently supported for this. Administrators need to check in Oracle Field Service for the synced zip code values for service region.