1. Field Service Guide
  2. Allowing Automatic Creation of Renewal Quotes and Opportunities

Allowing Automatic Creation of Renewal Quotes and Opportunities

Frequently, 90, 60, or 30 days prior to an agreement expiration date, a company wants to contact the customer about an agreement renewal. This customer contact is an opportunity for the appropriate salesperson to get reacquainted with the customer and to deliver a quote for renewing the maintenance agreement. Such customer contact can help avoid costly expiration of maintenance agreements and the associated revenue loss.

You can automate this renewal process for agreements and entitlements in the following ways:

  • Renew the agreement line item and all the assets related to it.

  • Create an opportunity for the account.

  • Create a quote for the agreement renewal and associate the opportunity and the agreement with the quote.

In the preconfigured Siebel Field Service application, the automated renewal process creates only another agreement line item for the agreement. Typically, administrators want to create a new opportunity and corresponding quote for the renewal.

Administrators automate the creation of an opportunity and quote to make sure that renewal terms and the renewal schedule are always current. This automation can produce renewal quotes well in advance of the renewal date so that customers are prepared to adjust purchase orders and accounts payable to accommodate the new invoice. Consequently, you do not overlook renewal dates, and you avoid lapses in service coverage.

This task is a step in Roadmap for Administering Agreements.

To allow automatic creation of renewal quotes and opportunities

  1. Add steps to the following workflows to set up the source object (Agreement Item) and the destination object (Quote or Opportunity):

    • FS - Agreement Renewal Item

    • FS - Agreement Renewal All

    For more information, see FS - Agreement Renewal Item Workflow and FS - Agreement Renewal All Workflow.

  2. Create a data map setup to copy the correct fields to the destination objects.

    When the renewal process runs, it creates the corresponding agreement line item records, quote, and opportunity. For more information, see Configuring Data Maps to Copy Specified Data.