1. Field Service Guide
  2. Approving and Shipping Patch Requests

Approving and Shipping Patch Requests

You approve a patch request (PR) for shipping as a maintenance release in the Patch Requests view. The release management team uses this view. The main groups involved in product development must approve a patch before you can deliver it to a customer.

To record approvals and clear a patch for shipping, use the procedure that follows.

To approve and ship a patch request

  1. Navigate to the Quality screen, then the Patch Request List view.

  2. Drill down on the Patch Request number (#) field for a selected patch to ship.

  3. When you receive approvals for the patch to ship, complete the Technical Services, Product Marketing, Engineering, and QA fields.

  4. When all teams approve the PR, select Approved to Ship in the Patch Status field.

  5. When you ship the patch, select Closed-Shipped in the Patch Status field.