1. Field Service Guide
  2. Generating Patch Requests from Change Requests

Generating Patch Requests from Change Requests

A member of the release management team generates a patch request (PR) from a change request (CR). The PR then forms the basis of a maintenance release. To generate a PR, use the procedure that follows.

To generate a patch request from a change request

  1. Navigate to the Quality screen, then the Change Request List view.

  2. Select the closed and verified CR record from which you want to generate a PR.

  3. In the Change Requests form, click the menu button, and select Copy To Patch.

    The Patch Requests view appears with the new PR record generated from the CR. Most fields are populated from the CR.

  4. In the Account field, select the customer to receive the patch.

  5. In the Date Required field, enter the date to deliver PR fix to the customer.