Associating Change Requests with Service Requests (End User)

You can associate a change request with a service request. A change request might contain information about a manufacturing defect in a component that is associated with a service request.

This task is a step in Process of Managing Service Requests.

To associate a change request with a service request

1. Navigate to the Service screen, then the Service Request List view.

2. Drill down on the SR number (#) field for a selected service request, and click the Change Requests view tab.

3. Click Add, and select a change request in the Add Change Request dialog box.

   In the dialog box, you can create a new change request. For more information about creating change requests, see Generating Change Requests from Service Requests.