Process of Managing Service Requests

The following list shows the tasks that end users typically perform to manage service requests. Your company might follow a different process according to its business requirements.

To manage service requests, end users perform the following tasks:

• Viewing Account Information (End User)

• Creating Service Requests (End User)

• Selecting Entitlements for Service Requests (End User)

• Associating Activities with Service Requests (End User)

• Associating Change Requests with Service Requests (End User)

• Adding Assets to Service Requests (End User)

• Creating Orders for Service Requests (End User)

• Generating Quotes for Service Requests (End User)

• Viewing Part Movements for Service Requests (End User)

• Viewing Metrics for Service Requests (End User)

• Researching Service Requests (End User)

• Resolving Service Requests (End User)