Logging Change Requests (End User)

Anyone can log a change request (CR). During testing, quality assurance employees, however, create the vast majority of CRs for product issues. When a QA tester discovers a product issue, the tester creates a new CR.

This topic contains the following related information:

• Process Flow for Logging Change Requests

• Querying for Existing Change Requests

• Logging Change Requests

• Generating Change Requests from Service Requests

This task is a step in Process of Managing Siebel Quality.