Manually Updating Booked Activities

You can click Update Activity to synchronize manual updates for a booked activity with Oracle Field Service. For information about updating the activity status, see Service Activities. For information about working with activities in Siebel Mobile applications, see Siebel Mobile Guides on Siebel Bookshelf.

For more information about booking appointments using the Oracle Field Service, see Booking Appointments Using Siebel Field Service Integration to Oracle Field Service.

You maintain status mapping between the activity status in the Siebel application and the activity status in Oracle Field Service via the Oracle Integration Cloud. Refer The OIC Lookup "ORCL-BRT-SBL_OFS_ACTIVITY_STATUS" for the mapping provided as per the process mentioned under Process of Configuring Siebel Field Service Integration to Oracle Field Service->OIC Configurations

A customer service representative can also update assignment skills and related attributes for an activity.

When assignment attributes change for any entity related to the job, such as the skills required for the job, a representative must send the update to Oracle Field Service so it can consider the changes for reassignment. For example, a repair job has an incorrect value of Installation for the activity type. The customer service representative updates the activity type to a value of Repair. Also for example, a product is obsolete, and all customers who ordered the product automatically receive a new upgraded product which may require the skill associated with the activity to be updated.

To send these updates, the representative can click Update Activity for the activity. Choosing this command triggers an update in Oracle Field Service. If no resource is available for the appropriate slot, then Oracle Field Service might not schedule the activity and will be assigned at the bucket level for the dispatcher to manually schedule the activity.