1. Field Service Guide
  2. Process Flow for Verifying Change Request Closures

Process Flow for Verifying Change Request Closures

After engineers resolve change requests (CRs), the CR creator attempts to verify the resolutions. The following figure shows the process flow for the tasks in verification.

Process Flow for Verification. This image is described in surrounding text.

More information about the tasks in this process follows:

  1. Query for Closed Change Requests. The creator queries for logged CRs that are now closed. For more information, see Querying for Closed Change Requests.

  2. Verify Resolution. The creator tries to verify the resolution.

    • Reopen Change Request. If the creator determines that the issue is not resolved, then the creator reopens the CR to send the CR back to Engineering for further review. For more information, see Reopening Change Requests.

    • Close Change Request as Verified. If the creator determines that the CR is correctly resolved as stated, then the creator closes the CR as verified. For more information, see Closing Change Requests as Verified.

      At this point, the CR life cycle is complete.