1. Field Service Guide
  2. Product Searches for Fulfillment

Product Searches for Fulfillment

When fulfilling an order, the Fulfillment Engine looks for products in the following sequence:

  1. The source inventory location, if any, in the Line Details view in the Line Items view of the Service Orders screen.

  2. The source inventory location in the Fulfillment view of the Service Orders screen. This location might be different from the source location in the Line Details view.

  3. The inventory location, if any, in the Accounts screen.

  4. The value in the SysPref_DefaultFulfillInvLoc server component parameter. For more information, see Component Parameters for the Fulfillment and Part Locator Engines.