Rolling Back Service Regions from Oracle Real-Time Scheduler 2.x

When it is necessary for a deployment, business administrators can roll back a migrated service region so that it again uses Siebel Scheduler instead of Oracle Real-Time Scheduler 2.x. They roll back service regions one at a time.

After the rollback is complete, the business administrator must make sure that the requirements for scheduling the service region using Siebel Scheduler are satisfied. For information about scheduling appointments using Siebel Scheduler, see Scheduling Using Siebel Scheduler.

Note: The schedule that is generated using Siebel Scheduler is different from the schedule that is generated using the Oracle Real-Time Scheduler 2.x engine because the optimization algorithms for the two engines are different.

To roll back a service region from Oracle Real-Time Scheduler 2.x

1. Navigate to the Administration - Scheduling screen, then the Service Region List view.

2. Select the record for the service region that you want to roll back.

   The value of the Engine field must be ORS (for Oracle Real-Time Scheduler 2.x).

3. Click Menu, and select Rollback Service Region.

   When the rollback is complete, the Sync Success Description field for the service region indicates a status of Rollback Complete, and the Engine field value changes from ORS (for Oracle Real-Time Scheduler 2.x) to iLog (for Siebel Scheduler). Also, the Transfer Complete field (if it appears) is unchecked.

   The mapping between the service region and system region is removed. In Oracle Real-Time Scheduler 2.x, the applicable employees are inactivated, and the appointments in Oracle Real-Time Scheduler 2.x are cancelled. These appointments continue to exist in the Siebel application, and can be loaded into Siebel Scheduler for scheduling.

   All subsequent activities for this service region are sent to Siebel Scheduler for scheduling.