Using the Workflow Manager to Optimize Schedules

Scheduling is a business process. To use the Optimizer, you must fully integrate it into the normal process of delivering service. The Workflow Manager is the primary vehicle for this integration. For more information about the input arguments that the Optimizer methods use and about the values that the Optimizer methods return, see Business Service Methods for Fulfillment and About Calling the ABS and Optimizer Methods.

Most customers using the Optimizer use the Workflow Manager to accomplish the following tasks:

• Manually update a schedule.

• Lock in manual changes.

• Synchronize a schedule with manual changes.

• Update a schedule for contractual commitments.

• Notify a manager by email of rejected activities.

• Move activities to a secondary service region.

• Verify a declined assignment through mobile means and then reassign.