1. Field Service Guide
  2. Viewing Signals that Control Data Copying

Viewing Signals that Control Data Copying

Every interaction between order management and agreement components occurs through an application programming interface (API) invocation. These API invocations are signals. A signal is a request to perform a business function.

You can configure or redirect signals. A signal action property specifies the business service or workflow to call when the signal is raised. Signal action parameters are the input arguments that signal action workflows or business service methods. You can configure these input arguments. You can define the business service methods and workflows using the Signals view of the Administration - Order Management screen.

To view the signals that control the data copying

  1. Navigate to the Administration - Order Management screen, then the Signals view.

  2. In the Signals list, select the following signal names:

    • AutoAgreeFromOrder. This signal is called when a user clicks Auto Contract in the Agreements view in the List view of the Service Orders screen. The current order is copied to an agreement using the ISS Copy Service business service.

    • AutoAgreement. This signal is called when a user clicks Auto Contract in the Quotes screen. The current quote is copied to an agreement using the ISS Copy Service business service.

    • ReviseCopyAgreement. This signal is called when a user clicks Revise in the form in the Line Items view of the Agreements screen. The agreement record and the fields in the agreement are copied, and then the original agreement object is locked.

  3. In the Versions list, drill down on the latest workspace for each of these signals.

    The Actions view appears.

  4. Note the following information in the Actions list:

    • The Sequence field shows the order of the calls to the business services.

    • The Service Name field shows the names of the workflows that the signal calls.

  5. (Optional) If you want to change the sequence of calls by adding additional signal actions, then complete the required changes in the Actions list.