Files to Review When Troubleshooting Campaign Wave Processing
This topic describes files, other than log files, that are generated during Email Marketing processing which can provide useful troubleshooting information.
Email Files
When you launch a Siebel Marketing campaign including an email offer that is sent to recipients, Siebel Marketing generates a list of recipients file and an email .MIME file, both of which are processed by the Email Sending Daemon. The list of recipients file and the .MIME file can provide useful information when troubleshooting errors in campaign wave processing. The files are located in the following directories:
.MIME file: Siebel_File_System
\Marketing\EmailOfferContentList of recipients file: Siebel_File_System
\Marketing\wave_listwhere wave_list is the list of recipients for a wave.
Job Files
When the Email Sending Daemon
processes a campaign wave, a directory is created for each job that
is processed as part of the wave in the ESD_root\state_dir\mailings\ directory. For example:
ESD_root\state_dir\mailings\00000001
ESD_root\state_dir\mailings\00000002
Within each \0000000n job directory, the following files are created for the job:
Delivered.txt: Lists all recipients to whom emails were successfully delivered.
Recipientsxxx.txt: Lists all recipients to whom emails were sent.
Retryxxx.txt: Lists all recipients to whom emails were re-sent.
State0.txt: Lists the status of the job.
Review these files if errors occur when the Email Sending Daemon runs a job.