Deactivating a Remote Client

This topic describes how to deactivate a remote client.

To deactivate a remote client

1. Locate the record for the remote client.

   For more information, see Locating the Record of a Remote Client.

2. In the End Date field, set a new effective end date that is the current date or an earlier date.

   This step configures the Transaction Router, Transaction Merger, and Synchronization Manager server components to stop processing requests for the remote client. For more information, see Deactivating a Large Number of Remote Clients.

3. Click Menu, and then click Save Record.

4. Delete the docking folder for the remote client from the Siebel Remote folder on the Siebel Server.

   This step prevents the user from starting a synchronization with the Siebel Server. The docking folder is located in the SIEBEL_ROOT\Docking folder of the Siebel Server. For more information, see Server Folders That Siebel Remote Uses for Remote Clients.

5. To clear out any cached user information, stop the Transaction Processor and any Transaction Router tasks that are running.