Resetting the Password of a Remote Client

If the user forgets the user password, or if the user is locked out of the Siebel application due to too many unsuccessful login attempts, then you can reset the remote client password.

To reset the password of a remote client

1. Locate the record for the remote client.

   For more information, see Locating the Record of a Remote Client.

2. To display the Preferences dialog box, in the Additional Information field, click the select icon.

3. In the Preferences dialog box, click Query, leave all fields empty, and then click Go to display a list of settings.

4. Note the value that displays for the SECADMIN password.

   You will use this value later in this procedure.

5. Access the remote client.

   You can use collaborative software, such as NetMeeting. You can also physically log in to the remote client.

6. Start the remote client.

7. Log in to the Local database as the SECADMIN user, using the password that you noted in Step 4.

   Siebel Remote displays the Reset Password dialog box. The password automatically resets when you use the SECADMIN password to log in. If the remote client is not connected to the network, then Siebel Remote does not send the password to the Siebel Server until the next successful synchronization. For more information, see Logging in to the Local Database.

8. In the Reset Password dialog box, enter the User ID and a new password for the remote client, and then click OK.

   A message displays to inform you that the password is successfully reset. The user can now use the new password to log in. For more information, see Restoring Password Reset Privileges.