1. Security Guide
  2. Configuring the Siebel Management Console Safe Mode User

Configuring the Siebel Management Console Safe Mode User

You must configure a safe mode user if you want to log in to Siebel Management Console in safe mode and subsequently update the security profile for Siebel Gateway using the safe mode user credentials. This feature is available in Siebel CRM 19.11 Update and later releases.

  • For new deployments, it is recommended that you specify the safe mode user when you first configure the Siebel Gateway.

  • For existing deployments, you must specify the safe mode user if you want to be able to update the security profile.

Any administrator can become or create, modify or delete the Siebel Management Console safe mode user. There is no out-of-the-box safe mode user.

To configure the Siebel Management Console safe mode user

  1. Log in to Siebel Management Console and go to the Settings screen.

  2. For initial creation or for new deployments, create the safe mode user as follows :

    1. Click Edit (the pencil icon) in the Gateway Safe Mode Credentials section.

    2. Click OK when prompted with the following message: Do you want to make yourself the Gateway Safe Mode user?

    Your user ID and Password are now the credentials for the safe mode user.

  3. To update the existing safe mode user where the logged in user and the safe mode user are the same:

    1. Click Edit (the pencil icon) in the Gateway Safe Mode Credentials section.

    2. Update the password in the Password and Confirm Password fields. Note that you will not be able to modify the User ID.

    3. Click Submit to save the changes.

  4. To update the existing safe mode user where the logged in user and the safe mode user are not the same:

    1. Click Edit (the pencil icon) in the Gateway Safe Mode Credentials section.

    2. Click OK when prompted with the following message: Do you want to remove the existing Safe Mode user and make yourself the new Safe Mode user?

    3. Enter the password in the Password and Confirm Password fields.

    4. Click Submit to save the changes.

  5. To delete an existing safe mode user:

    1. Click Delete in the Gateway Safe Mode Credentials section.

    2. Click OK when prompted with the following message: Do you want to permanently remove the Gateway Safe Mode user?

  6. Click Refresh, as required, to retrieve the latest information about the safe mode user from the server.

For more information about safe mode for Siebel Management Console, see Siebel Installation Guide.