1. Security Guide
  2. Updating the Security Profile for Siebel Gateway

Updating the Security Profile for Siebel Gateway

As of Siebel CRM 19.11 Update, administrators can update the security profile for Siebel Gateway in the event of a planned or unplanned back-end system (DB/LDAP) outage. Prior to this, it was not possible to update the security profile once the gateway was configured in Siebel Management Console since any change in database/LDAP instance would block a re-login and all other configuration activity.

To update the security profile for Siebel Gateway in Siebel CRM 19.11 Update and later releases, administrators must do the following:

  1. First configure a safe mode user to enable login to Siebel Management Console in safe mode. You can only update the security profile in Siebel Management Console safe mode. There is no out-of-the box safe mode user.

  2. Then log in to Siebel Management Console in safe mode and update the security profile for Siebel Gateway using the safe mode user credentials.

To update the security profile for Siebel Gateway

  1. Determine the safe mode user credentials for Siebel Gateway as follows:

    • Log in to Siebel Management Console and go to the Settings screen.

    • If the safe mode user has already been set, then make a note of the details in the Gateway Safe Mode Credentials section of the Settings screen.

    • If the safe mode user has not been set, then see Configuring the Siebel Management Console Safe Mode User.

  2. Start Siebel Management Console in safe mode using the following URL format:

    https://<host-name>:<port-number>/siebel/smc/safemode.html

  3. Log in to Siebel Management Console in safe mode using the safe mode user credentials, which you obtained in Step 1.

    Note that logging in to Siebel Management Console in safe mode is not possible without first configuring the safe mode user.

  4. On the Set Up Gateway - Create Security Profile form that appears, modify the security profile details:

    • In the Profile field, enter the name of the security profile. For example: ORA127.

    • In the Data Sources section, click the plus (+) icon to add the name of the data source. For example: ORA127.

    • Specify the Type of authentication, the Host Name, and the Port number for the data source.

    For more information about these parameters, see Parameters for Configuring Security Adapter Authentication.

  5. Click Save to save the updated security profile.

    Upon save, the Siebel Management Console safe session automatically logs the administrator out and prompts a re-login to Siebel Management Console in normal mode using the new security profile credentials you specified in Step 4: 

    https://<host-name>:<port-number>/siebel/smc/