Event Handlers

This topic describes event handlers. It contains the following information:

• Event Handler Parameters

• Handling an Inbound Call Received by an Agent

Communications events from the communications system are directly passed to Siebel Communications Server, in particular the Communications Session Manager, for further processing.

Note: Each event log specified in a single event response must be unique. (Event logs can be specified in the All Event Handlers view, but they are actually associated with the event response that is associated with the event handler.) For more information, see Event Responses.