1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Confirms an Appointment

Integration Flow That Confirms an Appointment

The integration flow to confirm an appointment is the same as the flow to book or reschedule an appointment illustrated in Integration Flow That Books or Reschedules an Appointment except for the following differences:

  • Siebel CRM makes a Web service call to the Confirm_Appointment method of the ABSService Web service.

  • To confirm the chosen slot, the BPEL flow calls the M1-MaintainActivityByHost Web service method of Oracle Real-Time Scheduler.

  • The BPEL flow sends the reply that it receives from Oracle Real-Time Scheduler to Siebel CRM. The reply from Oracle Real-Time Scheduler can be a success or failure.

For more information, see Integration Services and Mapping Definitions That Manage an Appointment.