1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Schedules an Appointment According to a Contract

Integration Flow That Schedules an Appointment According to a Contract

The integration flow to schedule an appointment according to a contract is the same as the flow to confirm an appointment described in Integration Flow That Confirms an Appointment except for the following differences:

  • Siebel CRM calls the Upsert_Activity method.

  • To insert the activity in Oracle Real-Time Scheduler, the BPEL flow calls the M1-MaintainActivityByHost Web service method of Oracle Real-Time Scheduler.

For more information, see Integration Services.