1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Updates and Inserts an Appointment

Integration Flow That Updates and Inserts an Appointment

The integration flow to update and insert an appointment is the same as the flow to confirm an appointment described in Integration Flow That Confirms an Appointment except for the following differences:

  • Siebel CRM calls the Upsert_Activity method. Upsert means to perform an update operation and an insert operation.

  • To insert the activity in Oracle Real-Time Scheduler, the BPEL flow calls the M1-MaintainActivityByHost Web service method.