About the Customer Dashboard

Displayed at the start of the agent’s SmartScript screen is a text box called the SmartScript Customer Dashboard, which displays persistent data acquired from the script or from an outside source, such as Siebel CTI or a database query. The Customer Dashboard can, for example, display agent statistics such as average call time and call-queue status, as well as callers’ answers to particularly important questions, such as those that elicit the customer’s name or account number. This data is displayed no matter which page of a SmartScript is current. For more information on updating the Customer Dashboard from previous releases of Siebel applications, see Modifying the Customer Dashboard. For more information about the Customer Dashboard, see Configuring Siebel Business Applications.