About the SmartScript Explorer

After the agent opens a script, a hierarchical view of the script, called the SmartScript Explorer, is displayed.

The SmartScript Explorer allows viewing and navigating through a script in a more dynamic, flexible way. It includes the standard Windows expand (plus sign (+) sign) and contract (minus (-) sign) icons that signify whether additional information can be displayed. Different icons have different meanings:

• Check mark icons signify questions that you have answered satisfactorily.

• Question mark icons signify optional questions or prompts.

• An asterisk (*) next to a question signifies a mandatory question.

The on screen SmartScript Player automatically generates the questions and information text automatically based on the answers provided earlier in the script. Answer fields are represented by standard Siebel controls, such as text boxes, pick applets, and drop-down list boxes.

By default, as the script is executed, the SmartScript Explorer displays a list of the questions on the current page as well as the status of those questions. As the agent records answers to questions and selects the next button, the SmartScript Explorer automatically reflects these developments.