Monitoring Outbound Communication Requests as Server Requests

In the Jobs view of the Administration - Server Management screen, an administrator can monitor outbound communication requests that users or administrators initiate. This view displays the status of a request that is sent as a server request to the Communications Outbound Manager component for processing as a communication request. For more information about server requests, see Siebel System Administration Guide.

When a user or an administrator clicks the Submit button to submit an outbound communication request that Communications Outbound Manager sends, a Siebel Server request is created.

The Server Request Processor and Server Request Broker server components initially process the request, then pass it to the Communications Outbound Manager server component for further processing.

Note: Server Request Processor and Server Request Broker must be running for Communications Outbound Manager to operate. Request processing depends on the availability of these components. Delays in request processing might be due to intermittent availability of these components.

In addition to submitting a request, the administrator can perform the following actions on a request:

• Hold. Hold back a request from the queue.

• Resume. Place a request back in the queue.

• Cancel. Cancel a request that is currently in the queue.

To monitor outbound communication requests as server requests

1. Navigate to the Administration - Server Management screen.

2. Click the Jobs link.

3. In the Jobs list or the Job Detail form, query for all server request records in which the value for the Component or Job field is Communications Outbound Manager (or the component name for your implementation).