Status Settings for Server Requests

For each outbound communication request record, the Status field in the Jobs view displays one of the following values:

• Queued. Server Request Processor and Server Request Broker queued the request, and the request is not yet passed to the Communications Outbound Manager server component.

• Active. The request is currently processing.

• Success. The request successfully processed.

• On Hold. An administrator placed the request on hold. Placing a request on hold removes it from the queue.

• Cancelled. An administrator cancelled the request.

  Note: After an outbound communication request is submitted for processing, you can cancel it as a server request only from the Jobs view. You can cancel a request only if it has a status of On Hold or Queued.

• Error. An error occurred during request processing, and Server Request Processor and Server Request Broker did not successfully pass the request to Communications Outbound Manager.

  Note: If a request has the Error status, then use one of the communication request views to obtain more detailed status information. For more information, see Monitoring Outbound Communication Requests.