Predefined Recipient Groups

Several predefined recipient groups, and their underlying business objects and business components, are provided with Siebel CRM. If the predefined recipient groups do not meet all your business needs, then you can configure the Siebel application to extend or modify the available recipient groups. For more information, see Configuring Additional Recipient Groups and Recipient Sources Applets.

The following table lists predefined recipient groups that users or administrators can select in the Recipient Group drop-down list in the end-user and administrator views for working with outbound communication requests, or in the end-user and administrator views for working with communications templates in the Advanced form. You can also specify these recipient groups in workflow processes that you create using Siebel Workflow.

(In the Simple form of the templates views, the Object drop-down list displays business objects for which a primary business component is defined. These entries are not the same as the recipient groups described in this topic.)

Note: The Recipient Group drop-down list (for requests or for advanced templates) contains the most up-to-date list of recipient groups for the standard Siebel applications. Your Siebel products might not contain all of the recipient groups in the following table.

Most of the recipient groups in the Recipient Group drop-down list apply to both requests and advanced templates, but some recipient groups apply only to templates. Recipient groups not applicable to requests display a star icon.

The following table shows each recipient group along with the name of the source business object and recipient business component. For COMM_RECIP_SRC type in the List of Values view of the Administration - Data screen, the Parent LIC column corresponds to the source business object, and the Language-Independent Code column corresponds to the recipient business component. For more information about these elements, see About Recipient Groups.

Recipient Group (Display Value)	Source Business Object (Parent LIC)	Recipient Business Component (Language-Independent Code)
Account Contacts	Account	Contact
Account Team Members	Account	Position
Activity Contact	Action	Comm Contact
Activity Contacts	Action	Contact(All)
Activity Owner	Action	Employee (MM)
Campaign Contacts/Prospects	Campaign	Campaign Recipient
Campaign Team Members	Campaign	Campaign Position
Contacts	Contact	Contact
Division Positions	Internal Division	Position
Email Activity Receiver*	Comm Outbound Email	Comm Outbound Email
Email Activity Sender	Action	Action
Employees	Employee	Employee
Expense Approver	Expense	Expense Report Approver
Expense Owner	Expense	Expense Report Owner
List Contacts/Prospects	List Mgmt	List Mgmt List Member
Messaging Activity*	Messaging	Messaging Activity
Messaging Activity Assignee	Action	Messaging Activity Assignee
Messaging Assignee*	Messaging	Messaging Assignee
Messaging Contacts*	Messaging	Messaging
Opportunity Contacts	Opportunity	Contact
Opportunity Key Contact	Opportunity	Opportunity Key Contact
Opportunity Sales Team Members	Opportunity	Position
Order Contact	Order Entry	Comm Contact
Order Contact (Purchasing Mgr)	Order Entry	Contact (Purchasing Manager)
Order Sales Team Members	Order Entry	Position
Project Team Members	Project	PS Project Team
Prospect Partner	Channel Partner	Prospect Partner
Quote Contact	Quote	Comm Contact
Quote Sales Rep	Quote	Position
Service Request Contact	Service Request	Comm Contact
Service Request Owner	Service Request	Comm Employee
Time Sheet Approver	Time Sheet	TS Approver
Time Sheet Owner	Time Sheet	TS Owner
eEvent Attendee	eEvents Event Attendee	eEvents Event Attendee